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My queue to leave11/7/2023 ![]() However, for in-person interactions that utilize virtual queues users typically must take action to enter the queue. In most digital interactions that require queuing, users are automatically placed in the queue when they show intent to take the related action. Explain What a Queue Is and Why Users Must Queue Allow them to keep busy with other things while they wait.īefore or Just After Entering a Queue 1.Make them feel that their time is respected.Manage the customers’ wait in user-centered way.High-level design principles for virtual queues include: Not only does virtual queueing help businesses manage long lines and web traffic, it also improves customer experience, as users can spend less time waiting in physical lines or dealing with overloaded and unresponsive websites. ![]() ![]() Many of the best practices discussed in this article apply to both types of queues, but we reference these types throughout the article whenever different considerations apply. Typical physical experiences with a need for virtual queues include theme-park rides, restaurant seating, retail stores, or doctor’s offices. Many industries that had to manage traffic in physical spaces resorted to virtual queuing. However, virtual queues for physical interactions are a relatively recent trend, driven by the need to keep people socially distanced during the COVID-19 pandemic. Certain websites that must accommodate high traffic at specific times (e.g., course registration at large universities, event-ticket purchasing sites, certain retail events) use virtual queues to manage the number of visitors who can interact at one time and, thus, keep their web servers from crashing under such stress. Virtual queuing for online interactions isn’t new. In the last few years we’ve seen the rise of virtual queues - online tools that manage the experience of waiting in line, whether for a digital interaction such as purchasing a ticket for a popular concert or a physical one, like being seated at a popular restaurant.
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